Compromised Accounts Troubleshooting And Help

Compromised Accounts Troubleshooting And Help

This article primarily deals with the hoaxes regarding the common mistakes we make thinking that the security of our account has been breached.  It also points out the steps that can help one consolidate the security of their account.

Common Reasons Why People Think That Security Of Their Account Is Compromised

Not being able to login : It may be that you have entered a wrong password. It may also be that you are mistaking another email address with the one used at registration. In such case, kindly reset your password.

Received an email reporting the reset of your password which you did not initiate: In order to maintain the security of your account, such steps may be initiated by the system. In this case, it will be mentioned clearly that the password has been changed as a precaution to protect your account. This issue in no way implies compromise of your account security.

Unable to find your courses : May be you have created multiple accounts by mistake.

Reasons You Must Take Action In Order To Secure Your Account

Account security measures are clearly non-negotiable and should not be neglected.

In case, suppose when you have received an email notifying that you have changed your email address, but you have not changed it.

Similarly if you receive an email reporting that your password has been changed while in actuality you have not changed it. This must not be confused with the password reset notification.

In case, account information of yours is changed but you have not changed it. For example if your credit card information or something else has been changed.

In case you have received notifications for purchases you have not made.

Some activities were reported in your account that you have not initiated.

In case, if you have been notified of any of the above cases, follow the following steps:

As soon as possible, request for new password reset email. In case you do not receive email within one hour, check the spam folder. If you do not receive an email for resetting password, kindly contact the helpline.

Try to ensured the security of your registered email addressed.

In case you have changed the email address which you had registered. In this circumstance, you can not initiate reset password.

Suppose you have received notifications for unauthorized purchases,  contact the support team. You can also contact your financial institution or credit card company.

Protect your account

There are certain protocols that needs to be followed to ensure account safety. If any individual or institution by fraudulent methods (for example, phishing and other scams) gained an access to your login credentials, then the security of your account will be compromised.

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