If you are warning notifications and encountering problems while you are attempting to send an announcement of education or an email of promotion, then these steps of troubleshooting must assist. Additionally, this article concludes with steps that you may take assistance to avoid formatting or delivery issues.

Troubleshooting announcements of education or email promotion delivery problems

Restricted link

If you are experiencing a warning notification concerning links, kindly notice that links externally are not allowed in the announcement of education or email of promotion. Kindly remove these links or try further.

Warnings of False External Link

If you do not have any kind of external links, the announcement of education or email of the promotion editor can be mistaken for a string of messages with a time in the center as a link. Remove any unessential punctuation or make sure there is a gap after each period, can solve this. For instance, the message Here is the best deal. 

Additionally, false warnings of external links also happen when the announcement of education or email of promotion is copied or then pasted from other sources. We suggested trainers compose the notification utilizing the message editor, as confined formatting can cause unexpected problems. Pasting the copy into the message editing tool with no intact formatting can also solve this problem.

Sending Emails of Promotion to freely course

Make sure that you are not pursuing to send the email of promotion to any free course you are teaching.

If you continuously encounter problems sending the notification, kindly contact our team of support or conclude its message or any pictures you are concluding, hence we may troubleshoot the problem further.

The course has been converted from a free to a paid course many times

Trainers are always free to convert the course from free to paid or paid to free courses. When a course is published the system begins tracking the switches from paid to free or if more than a single free to paid switch is developed the capability to send emails of promotion to this course is incapable.

Here are some scenarios for the email of promotion :

1)    Publish the course as paid, switch to paid, switch to free, switch it back to paid:- email of promotion disabled.

2)    Publish a course switch to free, switch to paid, switch paid: email of promotion disabled.

The rate of change is dissimilar in scenarios, however, if you look closely, you may view that in cases where the email of promotion is disabled.

Are you listed as the appearing Trainer?

To send an email of promotion or announcement of education, you should be: listed as the appearing trainer for the course. If you are not marked as an attempting trainer then the icon created would not be active on the page of conversation.

For more details on the permissions of trainers or how to open or edit, kindly click here.

Pursuing to send Emojis in your text

The email of promotion or announcement of education does not support any emojis, so do not include emojis in your text. Doing so would cause delivery or formatting errors.

Formatting problems in sent texts

We suggested creating your text in the email of promotion or announcement of an education message editor, as compared to copying or pasting in your text, to assist in avoiding unexpected issues of formatting.