Question (1) – What is MWCedu e-learning platform ?
Answer – MWCedu is a unique platform providing open education and at MWCedu portal,
you can learn and earn at the same time. This inventional and interactive platform is useful
for both the students and mentors.

Question (2) – Are MWCedu’s pre – recorded courses appreciable for all age groups ?
Answer- Yes, People from any age group can join MWCedu’s pre – recorded classes.

Question (3) – Do you Provide demo classes of pre – recorded courses ?
Answer – Yes, we are providing demo classes of pre – recorded classes.

Question (4) – Will You provide me with a free demo of pre- recorded classes ?
Answer – Yes, Demo class will be totally free without any cost.

Question (5) – How can I clear my doubts ?
Answer – You can discuss any of your study related problems as well as your doubts with
your course instructor. They will provide you with an appropriate solution to your doubts.

Question (6) – How do I get started ?
Answer – You can start your course after joining at MWCedu’s portal.

Question (7) – Is the fee of all courses the same ?
Answer – No, Fee of every course is different.

Question (8) – Do you provide any free course ?
Answer – some courses are free. However, there is a fixed fee for some courses which you
can join only after payment.

Question (9) – Can I join two pre – recorded courses at the same time ?
Answer – yes, you can join more than one pre – recorded course at the same time.

Question (10) – if i am joining more than one pre – recorded course can i have to pay only the
fee of one course ?
Answer – No, you have to pay the course fee of every course which is joined by you . For
example, if you are joining two courses, then you will have to pay the fee for those two
courses.

Question (11) – How would it be beneficial for me to learn from MWCedu’s portal ?
Answer – You will get an opportunity to grasp new skills. Apart from this, there is a
reasonable fee for courses which are available on MWCedu’s portal.

Question (12) – Do I have to be online at a specific time to take a pre- recorded class ?
Answer- No, you can take your course whenever you want. The course remains online
around the clock. All you need is internet access and a fairly modern browser.

Question (13) – Can I choose an instructor from whom I want to learn ?

Answer – Every course is taught by a different teacher . so, it would totally depend upon the
course which you choose to learn.

Question (14) – What kind of services are offered from MWCedu ?
Answer – MWCedu is providing online education to students. You will gain new skills and
learn something new.

Question (15) – Is lifetime access for pre-recorded courses ?
Answer – No, only for 1 year.

Question (16) – What kind of courses are available on MWCedu ?
Answer – There are various types of courses provided by MWCedu . You can select any
course according to your interest.

Question (17) – can I interact with my tutor face-to-face in a pre- recorded course ?
Answer – No, you can only talk with your teacher in a chat box.

Question (18) – If i enrolled in your course but i am not satisfied with your course is it
possible to refund ? Explain.
Answer – yes, for all eligible courses the refund will be deposited within 30 days. If any
student is not happy due to any reason. The student will be eligible to request for a refund
only if the case is that request must comply with our refund policy.

Question (19) – Will MCedu provide me a certificate after the completion of my course ?
Answer – Yes, when you will complete your course, MWCedu will provide you a certificate of
that course which you have completed.

Question (20) – Which topic areas are available ?
Answer – Numerous course topics are covered ranging from IT, web development, soft
skills,Business, Photography, Lifestyle, Marketing, Personality Development, Office
Productivity, Health and Fitness, Music, Teaching and Academics, etc.

Question (21) – What languages are the courses taught in ?
Answer – The courses will be taught in english and hindi languages.

Question (22) – Does MWCedu provide live classes ?
Answer – Yes, there is an availability of live classes at MWCedu portal.

Question (23) – Will I get personal attention from my tutor in live classes ?
Answer – Definitely, You will get personal attention from your instructor which helps you to
Understand ideas quicker.

Question (24) – Is MWCedu’s course fee affordable ?
Answer – Of Course, you can learn any course at a very low cost.

Question (25) – Will the selected course be easy to understand for me ?
Answer- Yes, you will learn through simple and understandable methods of learning.

Question (26) – How do I get to know about my learning progress ?
Answer – Your Course instructor will provide you assessment and immediate feedback
about your learning progress and help to improve your mistakes.

Question (27) – Do you provide study material ?
Answer – Definitely, Unlimited study materials will be uploaded to assist students in
learning.

Question (28) – Are teachers of MWCedu qualified ?
Answer – Some teachers have great skills and some of them are qualified.

Question (29) – Do you provide IT courses ?
Answer – Yes, we are providing IT courses such as Web Designing/Development, Digital
Marketing, Account (tally 9.0 ERP), Basic computer course, graphic designing, AutoCAD etc.

Question (30) – If i have trouble understanding something of course, with whom i can
discuss?
Answer – if you face difficulty understanding anything in your course, then you can discuss
your problem with your instructor.

Question (31) – Can I access my course from a mobile device?
Answer – Students can view course content from any recently updated web browser or
mobile device. Depending on the size of your mobile screen, your students may have to
pinch or expand your screen to see all of your MWCedu’s courses.

Question (32) – Can I add my reviews on MWCedu ?
Answer – Yes, you can add your proper feedback as well as reviews at MWCedu’s portal.

Question (33) – Are quizzes and tests available ?
Answer – yes, quizzes and tests are available on MWCedu portal.

Question (34) – Is internet access required ?
Answer – Internet access is required since all of the course contents are online.

Question (35) – What forms of payment do you accept ?
Answer – You can pay online for your course fee such as google pay, paytm, net banking
etc.

Question (36) – How long does it take to complete a pre – recorded course ?
Answer – It depends on the course which you select . Each course has different time
requirements.

Question (37) – Will access to my paid course be expired ?
Answer -yes, once you have enrolled in a course you will have access for a 1 year .

Question (38) – will I get an online or offline certificate ?

Answer – You will get your online certificate from MWCedu when your course will be completed.

Question (39) – How soon will I get access to my course ?
Answer – if you are joining a pre-recorded course, then you will access your course at a time. However, you will access your course within 24 hours if you are joining live classes.

Question (40) – Do you offer a discount on the course fee of course ?
Answer- Of Course, we are offering a discount on a course fee.

Question (41) – is it necessary to register as a student in a student register section?
Answer – Yes, it is mandatory to register in as a student before joining any course .

Question (42) – What do MWCedu courses include ?
Answer – Each MWCedu course is created, owned and managed by the instructor. The
foundation of each MWCedu course are its lectures, which can include videos, slides, and
text. In addition, instructors can add resources and various types of practice activities, as a
way to enhance the learning experience of students.

PRE – RECORDED

Question(43) – Do I have to be online at a specific time to take live classes?
Answer – Yes , there is a fixed timing of live classes and you have to be online at that
particular time.

Question(44) – Does the MWCEdu portal provide job preparation classes ?
Answer – No.

Question(45) – what is the duration of live classes ?

Answer – 1 Hour.

Question(46) – Is a digital writing tablet mandatory to take a tutoring session?

Answer – No, it is not mandatory to have a digital writing tablet during a tutoring session.

However, it is recommended to have one to make the session all the more
interesting, fun and more effective.

Question(47) – . What kind of Internet connection do I need to take a tutoring session?

Answer – You only have a need for a good network connection.

Question(48) – What else do I need other than my computer?

Answer – In addition to your computer, a headset with microphone and an Internet

connection with minimum 256 KBPS bandwidth is required. A USB headset ispreferred for better voice quality. If you choose to use live chat only, and no voice,
then the headset is not required.

Question(49) – Can I use my laptop computer for this kind of tutoring?

Answer – Yes, you can use your laptop with good internet speed .

Question(50) – Does MWcedu give homework help?

Answer – Yes! We provide homework help. In addition, we also ensure that the student

understands the fundamentals of the subject.

Question(51) – May I have a maths tutor and a science tutor?

Answer – Yes, you may have tutoring in multiple subjects, using the same learning package. Separate tutors may be selected for each subject.

Question(52)– What if a tutor does not start the session?

Answer – In the event the tutor does not start a session, the session is rescheduled at the

mutual convenience of student and tutor, and the session is not charged to the student’s account.

Question(53)– Will I be able to tell the tutor what I need help with?

Answer– Yes! You can tell the tutor what subject and topic you need help with, or specify this when scheduling a session, the tutor will plan your lessons accordingly. You may

also ask questions during the tutoring session.

Question(54) – What if I don't like my instructor ?

Answer – if you don’t like your instructor, then you can change your instructor.

Question(55) – What should I do if I cannot attend a live class ?

Answer – in case, you miss any live class, you will not be able to attend that live class again.

Question(56) – What are the ages and levels of the learners?

Answer – Every lesson has a specified level, which both you as a tutor and learners can view before enrolling the lesson. While the program is fully focused on adults, we don’t have information

about the specific ages of our learners.

Question(57) – How do you ensure quality ?

Answer – TutorEye is concentrating on passion and hard work into academics so

that our learners get the best they deserve! All of our tutors are understanding,
approachable and well motivated, strong communicators. They are not just the teachers but mentors as well, who know the student’s psychology to the core.
In addition, you may wish to read feedback from others who have previously
worked with that tutor to help you make your choice.

Question(58) – Can I join the live classes of my favourite tutor again ?

Answer – Yes. You simply have to check their availability so that you can have another session of live classes with them. If one of your favourite instructors is not available right now, you can wait or find another good tutor to teach you.

Question(59) – When can I get a refund on a MWCedu course?
Answer – MWCedu aims at 100 % customer satisfaction. So, if our customer is not
satisfied with the course
content, if course does not get completed from an Instructor’s or MWCedu’s end, then one can claim for
a refund.

Question(60) – What are the prerequisites to claim for refund?
Answer – Only the authorised student, who has enrolled for a particular course can claim for refund. For proper processing of refund, one must have paid complete fees of paid courses. One cannot claim for refund on free course.

Question(61) – When can I get my refund?
Answer – Refund requests are answered and processed for further treatment immediately after the request is received. Generally, it takes some particular
amount of time to complete the process of refund. The the time duration required is due to the difference of location, difference of geographical
conditions, etc.

Question(62) – In which currency, refund be generated?
Answer – As currently, we are serving in India, INR will be the currency.