How To Solve Payment Issues

How To Solve Payment Issues

Facing errors while trying to make payments?

This article will give the necessary details, explaining how you can prevent the usual errors while making payments. In case you face a payment error notification asking you to contact the support team, do it. In other cases, try the troubleshooting as explained below.

In case you are facing issues because of one mode of payment. Various modes of payment are accepted by the MWCedu platform. One of the most used gateways is PayU.

In case you need information regarding the price of the courses by MWCedu platform and in case you see a different price while payment.

In case when you already have purchased a course from the MWCedu platform, but cannot find it in your account.

Some Usual Reasons Behind Unsuccessful Card Payments

When the entered information is wrong  While putting your information during payment the information must be exact. You must be certain of the correct first and last name of the account holder the same as what is inscribed on the card. It must be input the same as that is present on the card.

When the CVC (Central Vigilance Commission) code is wrong  The CVC code is a unique way to ensure the security of each card. CVC code is composed of numbers only which must be added.

When the entered postal code is wrong or nonapplicable  If the failure in card payment is due to a postal code or zip code error, for a correct postal codecontact your bank. In case, there are no zip codes in your country, fill the place with all zeros.

When the saved payment method is outdated- In case you face problems while trying to buy a course with a saved payment mode, first try to delete it and then re-add it to be sure that the details added are right and up to date. In any case, the option of adding a new card is applicable.

When you use a debit course, unauthorized for purchasing internationally- In case, the debit card of your country does not allow international transactions, get it authorized for international transactions via your bank.  The MWCedu platform cannot help anything in this regard.

The card is issued in the country of the cardholder’s resident country  In this case, the card cannot be approved. Try using other methods of payment.

Making payment while using A VPN Refraining from using a Virtual Private Network while making payment is recommended. This can result in authorization problems due to multiple IP addresses.

Multiple payment attempts took place within 24 hours- Few cards have constrained usage limits. After reaching a certain limit, it will automatically block payment attempts. Contact your bank or use other modes.

Usage of RocketMail email address in your account– Paying from an MWCedu account with RocketMail addresses is unacceptable. Substitute the email address.

Cache issues  Clear your browser cache if you see notifications like your card number looking invalid.

Are you still facing problems

Contact your bank and our support team.

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